Opening a program

Billing and credentialing for a new behavioral-health program.

HRI plans credentialing, payer enrollment and billing setup for residential, detox, PHP and IOP programs in the months before they open.

Updated September 2026

Built for the ramp-up

  • NPI, tax ID & state license, in order
  • Payer enrollment started early
  • EHR and clearinghouse connected
  • Test claims built before the first real one

When to start

Start when you sign the lease. Your organizational NPI, tax ID and state license have to exist before most payer enrollment can begin, and each payer then runs on its own clock.

The order is entity and license first, then NPI, then payer applications as soon as each has what it needs. EHR and clearinghouse setup run alongside. One rule is fixed: no claim goes to a payer until that payer confirms enrollment and an effective date.

Credentialing and payer enrollment

The work is CAQH setup, payer applications, contracting where a network contract applies, and EDI and ERA enrollment. Each provider is credentialed on top of the organization.

Plan on roughly 60 to 120 days per payer, and it varies by payer and state. Medicaid runs on each state's own process. We file early and track every application to a decision.

Why early claims get rejected

A claim goes out while enrollment is still pending, or before the payer's effective date, and it bounces before anyone looks at coverage. Half-finished EDI and ERA setup causes a second wave: claims transmit but remittance never routes back. A tracked enrollment list prevents both.

The first 90 days

We confirm the entity, register the NPI if needed, and file payer applications in the order that gets you paid soonest. We set claim rules for each level of care you will run.

Sample claims are built and checked against payer rules before any real claim goes out, and claim status reporting starts from day one. Your written scope sets the exact order against your open date.

What to have ready

Nothing has to be finished. We just need to know where each item stands.

  • Entity documents: formation paperwork and tax ID.
  • NPI type 2: your organizational NPI, or where it stands.
  • State license status: issued, pending, or not yet filed.
  • Accreditation status: planned, in process, or not applicable.
  • EHR choice: selected, shortlisted, or undecided.
  • First payer targets: the payers you most want to bill first.

What it costs

The billing setup on this page is a program build. The assessment comes first and produces a written scope and a fixed price.

Once your program is live, ongoing billing runs under HRI Managed on one price rule: a monthly minimum or a percentage of what we collect, whichever is greater, never both. Credentialing, licensing support and accreditation readiness are priced separately, per service, in writing, whether or not you also run billing through HRI.

What HRI will not do

We will not promise a payer contract, a rate, or an approval date; those decisions belong to the payer, the state, and the accreditor. And we will not bill a claim before your program is licensed to operate.

Start with a billing review →

Before you open

What founders ask before their first claim.

Do you work with programs that have not opened yet?

Yes. Pre-license and pre-open programs are who this page is for. The earlier the planning starts, the more is done before the first admission.

Can you help with Medicaid enrollment for a new program?

Yes, as part of payer enrollment. Medicaid runs on each state's own process, so the timeline depends on where you are licensed.

Do we need billing staff in place before we call you?

No. HRI Managed is full service. If you plan to hire billing staff later, the setup work still comes first.

What if we already started credentialing with someone else?

We pick up wherever your applications stand. The first call maps what is filed, what is pending and what has not started.

Does the billing review cost anything for a program that is not billing yet?

No. Tell us your target open date, your levels of care and where credentialing stands, and we come back with what to do first.

Opening in the next few months?

Start with a billing review.

The review costs nothing, and you do not need to share any patient data to start.

Last updated: September 24, 2026